Try before you pay, and a fair window if a plan isn't right for you.
Last updated 25 July 2026
This Refund Policy explains when and how you can request a refund for a Sutertai subscription. It applies to purchases made directly through Sutertai Private Limited ("Sutertai," "we," "us," or "our") and should be read alongside our Terms of Service. All amounts are in Indian Rupees (INR) unless stated otherwise.
The Free plan is free forever and never requires a payment method. There is nothing to refund. You can use your monthly free generations without ever being charged.
Paid plans begin with a free trial. You won't be charged during the trial, and you can cancel any time before it ends to avoid being billed. If you don't cancel, your subscription starts and your payment method is charged at the end of the trial.
If you're charged for a Pro subscription and decide it isn't right for you, contact us within 7 days of that first charge and we'll refund it in full. This applies to your first paid billing cycle.
Subscriptions renew automatically. Renewal charges are generally non-refundable, but you can cancel any time from your account settings to stop future renewals — you'll keep access until the end of the period you've already paid for. If a renewal charged you by mistake (for example, right after you intended to cancel), contact us within 7 days and we'll make it right.
Annual subscriptions follow the same 7-day window from the date of purchase. After that window, annual fees are non-refundable, though you keep access for the full year you paid for.
Enterprise and custom agreements are governed by the specific contract signed with Sutertai. Refund terms, if any, are set out in that agreement and take precedence over this page.
Email hello@sutertai.com from the address on your account, with your account email and the approximate date of the charge. You don't need to justify your request within the 7-day window — just ask. We'll confirm by email once your refund is processed.
Approved refunds are issued to your original payment method. Once processed on our side, it can take 5–10 business days for the amount to appear, depending on your bank or card provider.
If you believe you were charged in error, please contact us first — we can almost always resolve it faster than a bank dispute. Filing a chargeback without contacting us may result in your account being suspended while the dispute is reviewed.
We may update this Refund Policy from time to time. The "Last updated" date at the top reflects the most recent revision. Changes apply to purchases made after the revised policy takes effect.
Questions about a charge or refund can be sent to: